Title Specialist I (Manheim)

Cox Communications • Hatfield, PA

5d • Onsite

About The Position

This role is responsible for processing and re-assigning vehicle titles sold by auction. The Specialist I will examine vehicle titles for accuracy and conformity to specified requirements, verify their acceptance in the state for which they are filed, and report any discrepancies. This position resolves title issues through customer or account interactions, runs reports to obtain missing titles, and performs other duties such as processing sale day transactions and providing customer service. The role also involves verifying purchases, accessing client information, assisting with settlement balancing, and ensuring front counter coverage. A commitment to client satisfaction and adherence to Cox culture are expected. The role may require travel and overtime as business needs dictate.

Requirements

• Two or more years of related experience required in the auction industry or at the DMV.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Valid driver’s license and safe driving record required.
• Previous vehicle title experience and title handling are required.
• Ability to recognize title brands and other relevant notations related to titles is a requirement.
• Bending and light lifting 10 lbs. or less required.
• High School Diploma/GED and 3 years’ experience in a related field.
• Ability to type and use 10-key proficiently required.
• Sitting and standing for extended periods of time.
• Extensive detail handwritten and computer work.

Nice To Haves

• Must have strong organizational skills and be very detail-oriented.
• Willingness to become a Notary is desired.

Responsibilities

• Process and re-assign titles for vehicles sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accuracy and report any discrepancies.
• Resolve Title issues through interactions with customers or accounts.
• Run 30-day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR.
• Access and/or add client information from Auction Access.
• Assist in sale day Settlement balancing.
• Ensure Front counter coverage.
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• Perform other duties as assigned by Management.
• May be required to travel and/or work overtime as business needs dictate.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED