Title Specialist II (Manheim)

Cox Enterprises • Fairfield, NJ

2d • $22 - $33 • Onsite

About The Position

Resolve issues with customers, as they are presented either upon discovery or in response to a customer call. Work exception queues identified by the system. Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers. Request Power of Attorney (POA) from customers. Request funds to pay state fees. Complete title validation. Receive POA document sent by the customer. Monitor aging of titles. Retrieve new title docs sent by state. Update & validate exception title in the system. Record costs of fixing title. Notarize documents.

Requirements

• Minimum High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Effective communication skills and a strong customer service attitude.
• Bending and light lifting 10 lbs. or less
• Must have strong organizational skills and be very detail-oriented
• Previous vehicle title experience and title handling
• Ability to recognize title brands and other relevant notations related to titles is a requirement
• Ability to type and use 10-key proficiently required
• Sitting and standing for extended periods of time
• Extensive detail handwritten and computer work
• Valid Notary or ability to become Notary required
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Resolve issues with customers, as they are presented either upon discovery or in response to a customer call.
• Work exception queues identified by the system.
• Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers.
• Request Power of Attorney (POA) from customers.
• Request funds to pay state fees.
• Complete title validation.
• Receive POA document sent by the customer.
• Monitor aging of titles.
• Retrieve new title docs sent by state.
• Update & validate exception title in the system.
• Record costs of fixing title.
• Notarize documents.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED