Title Specialist I (Manheim)

Cox Enterprises • Ash Township, MI

2d • $17 - $25 • Onsite

About The Position

This position ensures the accurate and efficient processing of vehicle titles by verifying the information is correct and interacting with both internal and external customers to resolve title issues.

Requirements

• High School Diploma or equivalent required.
• Generally, less than 2 years of related experience required in the auction/automobile industry or at the DMV
• Valid Driver's license and safe driving record required.
• Effective communication skills required
• Must possess good problem-solving and organizational skills
• Basic computer and software skills required.
• To be employed in this role, you’ll need to clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

Responsibilities

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
• Determine negotiability of title document and assess for potential fraud.
• Report any title discrepancies.
• Resolve Title issues through interactions with customers, dealers and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
• Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR Access and or add client information from Auction Access
• Assist in sale day Settlement balancing
• Ensure Front counter coverage
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
• Perform other duties as assigned by Management
• May be required to travel and or work overtime as business needs dictate.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED