Title Specialist I (Manheim)

Cox•Elkridge, MD

2d•$18 - $27•Onsite

About The Position

This role is responsible for processing and re-assigning vehicle titles sold by the auction, entering and applying payments accurately, and examining titles for accuracy and conformity to state requirements. The Specialist will also determine the negotiability of title documents, assess for potential fraud, and resolve titling issues through interaction with customers, dealers, and regulatory agencies. Maintaining knowledge of current DMV laws and regulations is crucial, as is performing other duties such as processing sale day transactions, providing customer service, running outstanding title reports, and assisting with audits and balancing activities. A commitment to safety and willingness to work overtime as needed are also expected.

Requirements

High School Diploma/GED
Generally, less than 2 years of experience
Effective communication skills
Possesses good problem-solving, organizational, and computer skills.
Basic computer software skills required.
Vision abilities that include close, distance and depth perception.
Must currently be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Experience in the auction/automobile industry or at the Department of Motor Vehicles.
Notary seals and stamps

Responsibilities

Process and re-assign titles for vehicles sold by the auction.
Enter payments into the system received by buyers/sellers and ensure they are applied accurately and timely.
Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
Resolve titling issues through interaction with customers, dealers and regulatory agencies.
Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
Run outstanding title reports, review and contact sellers regarding outstanding titles.
Assist with sale day balancing activities.
Assist with title and check audits.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
May be required to work overtime (more than 40 hours per week) as business needs dictate.

Benefits

Sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)