Specialist I, Learning Commons - Computer Learning Center
About The Position
This part-time, regular position provides front-line customer service to students, employees, and the public at the TCC Learning Commons on the Trinity River Campus. Reporting to the assigned campus leader, the Specialist cross-trains across multiple areas and assists with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. The schedule varies according to campus and departmental needs and may include evenings and weekends. The position is not eligible for remote work and is limited to a maximum of 19.5 hours per week. The role supports learning and engagement by helping patrons find resources and services, overseeing the front desk, assisting with daily operations, and maintaining materials and technology. Duties may include providing tutoring and academic coaching, supporting laboratory teaching and equipment use, delivering workshops and training, and partnering with faculty on events. The employee works under the general supervision of the assigned campus leader.
Requirements
- High school diploma or GED.
- One year of work experience related to the Essential Performance Requirements.
- Knowledge of principles and processes for providing customer and personal services.
- Customer service skills, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Active listening skills, including giving full attention, understanding others' points, asking appropriate questions, and avoiding inappropriate interruptions.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to select and use appropriate learning strategies, training and instructional methods, and procedures when learning or teaching new things.
- Service orientation and an active interest in finding ways to help people.
- Ability to communicate information effectively.
- Ability to meet the stated physical demands, including occasionally lifting or moving up to 10 pounds.
Nice To Haves
- College education beyond the minimum requirements.
- A degree in Computer Science or a STEM field.
- At least one year of work experience teaching and/or tutoring college-level Information Technology, Business Technology, or Science courses.
- At least one year of work experience with makerspace initiatives or business information technologies.
Responsibilities
- Serve as a resource to students, faculty, staff, and community members across Learning Commons functions and spaces.
- Guide patrons to available resources and support services.
- Oversee the front desk and assist with Learning Commons operations, including appointment scheduling, calendar management, and electronic or phone communications.
- Monitor the Learning Commons to ensure users follow behavior policies.
- Inventory, order, and check in materials and supplies; follow safety, housekeeping, and security practices.
- Connect stakeholders with information sources that support learning, research, and engagement.
- Make library materials, multimedia equipment, laptops, and other technology available; assist patrons with technology, hardware, and software questions.
- Answer questions and troubleshoot technical issues involving printers, copiers, and scanners.
- Assist patrons in person, by telephone, and electronically, answering questions or referring them to appropriate staff, departments, or service desks.
- Locate materials, including databases and electronic resources, for students and faculty.
- Help update and maintain makerspace hardware, software, 3D printers, microscopes, iPads, AV equipment, tracking software, calculators, graphic design and video-editing software, and related tools.
- Provide library materials check-in and check-out services and shelve materials appropriately.
- Assist with reviewing, creating, and maintaining Library website content as assigned.
- Provide tutoring assistance in face-to-face, synchronous online, and asynchronous online formats in collaboration with faculty and the appropriate supervisor, following tutoring best practices.
- Provide students with handouts and educational materials as needed.
- Provide academic coaching and mentoring, including support with study strategies.
- Prepare equipment for scheduled laboratory teaching sessions.
- Teach basic certification, safety, and training courses covering lab equipment.
- Prepare and deliver workshops, including creating and updating workshop materials as needed.
- Partner with faculty on special events supporting classes.
- Assist the supervisor with delivering academic boot camps.
- Attend work regularly and punctually and follow a schedule that meets worksite demands.
- Complete required TCC training and professional development.
- Support the College's mission, values, goals, and principles.
- Perform other related tasks as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
