Learning Center Computer Assistant

Roxbury Community College • Boston, MA

1d • Onsite

About The Position

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations. RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success. Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

The Learning Center Computer Assistant is an intermediate-level student support position serving the Learning Center Student Help Desk. The student assists peers, staff, and faculty with computer-lab navigation, basic technology support, tutor scheduling, Accessibility Services navigation, and front-desk customer service. Because the role helps other students navigate RCC systems and technology, applicants should have prior RCC student experience and demonstrated computer and customer-service skills.

Requirements

• Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
• Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
• Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
• Complete all required student-employment and payroll documentation before beginning work.
• Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.
• Current RCC student eligible for Federal Work-Study.
• Minimum 2.7 GPA and completion of at least one semester at RCC.
• Must be in good judicial standing.
• Experience with computers, customer service, and diverse populations.
• Comfortable working with students of different learning styles and students with disabilities.
• Responsible, reliable, and able to maintain confidentiality.
• Strong communication and problem-solving skills.

Nice To Haves

• Prior RCC student experience

Responsibilities

• Greet students and assist with basic computer-lab check-in and workstation use.
• Provide routine assistance with logging in, printing, scanning, Microsoft Office, MyRCC, and other approved student-facing technology.
• Assist students with locating tutoring schedules and approved campus-resource information.
• Maintain an orderly computer area and report technical or accessibility issues to staff.
• Track routine lab usage, supplies, and equipment information as assigned.
• Do not provide academic advising, accessibility determinations, tutoring beyond approved scope, or administrator-level technology support.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed