Specialist II, Learning Commons (Math Center)

Tarrant County College District•Madison, WI

1d•Onsite

About The Position

The Specialist II, Learning Commons (Math Center) provides front-line customer service to students, employees, and the public at the TCC Learning Commons. Reporting to the assigned campus leader, the position cross-trains across multiple areas and assists with clerical, customer service, learning lab, library, and other professional duties. The role is based at South Campus and is not eligible for remote work. The schedule is 40 hours per week, with work hours varying according to department needs and the Learning Commons’ operating hours. The position supports Learning Commons operations by providing information and referrals, overseeing the front desk, scheduling appointments, managing calendars and communications, monitoring user policies, and handling materials and supplies. Library duties include connecting patrons with information resources, lending materials and technology, troubleshooting equipment, maintaining technology and maker-space resources, and supporting library website content. Learning-support duties include tutoring students in face-to-face and online formats, providing academic coaching and materials, preparing laboratory equipment, teaching basic equipment certification and safety courses, delivering workshops, partnering with faculty for events, and assisting with academic boot camps. The employee is expected to attend work regularly and punctually, complete required training and professional development, and support the College’s mission, values, goals, and principles. The position works under the general supervision of the assigned campus leader.

Requirements

Associate degree or 60 college hours and one year of work experience related to the essential performance requirements, or an equivalent combination of education and work-related experience.
Knowledge of principles and processes for providing customer and personal services.
Customer-service skills, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Active-listening skills, including giving full attention, understanding points being made, asking questions appropriately, and avoiding inappropriate interruptions.
Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to select and use appropriate learning strategies, training and instructional methods, and procedures when learning or teaching new things.
Service orientation and an active interest in helping people.
Ability to communicate information effectively.

Nice To Haves

College education beyond the minimum requirements.
A degree in math or a closely related life subject, with at least one successfully completed college-level course in college algebra, pre-calculus, statistics, and/or calculus I.
At least one year of experience teaching and/or tutoring college-level math courses.
Current CRLA training at Level 1 or higher, or another closely related tutor training certificate.

Responsibilities

Provide knowledgeable assistance to students, faculty, staff, and community members across Learning Commons spaces and functions.
Guide patrons to available resources and support services.
Oversee the front desk and assist with Learning Commons operations, including appointment scheduling, calendar management, and electronic or phone communications.
Monitor the Learning Commons to ensure users follow behavior policies.
Inventory, order, and check in materials and supplies; follow safety, housekeeping, and security practices.
Identify and connect stakeholders with information sources that support learning, research, and engagement.
Make library materials, multimedia equipment, laptops, and other technology available, and assist patrons with technology, hardware, and software questions.
Troubleshoot and help resolve issues involving printers, copiers, and scanners.
Assist patrons in person, by telephone, and electronically; answer questions or refer them to appropriate people, departments, or service desks.
Locate materials, including databases and electronic resources, for students and faculty.
Help maintain maker-space hardware and software, 3D printers, microscopes, iPads, AV equipment, tracking software, calculators, graphic design and video-editing software, and related tools.
Provide library check-in and check-out services and shelve materials appropriately.
Assist with reviewing, creating, and maintaining Library website content as assigned.
Provide tutoring in collaboration with faculty and the appropriate supervisor, following best practices in face-to-face, synchronous online, and asynchronous online formats.
Provide students with appropriate handouts and educational materials.
Provide academic coaching and mentoring, including support with study strategies.
Prepare and set up equipment for laboratory teaching sessions.
Teach basic certification, safety, and training courses covering lab equipment.
Prepare and deliver workshops, including creating and updating workshop materials as needed.
Partner with faculty on special events supporting classes.
Assist the supervisor in delivering academic boot camps.
Attend work regularly and punctually, follow the work schedule, complete required TCC training and professional development, and support the College’s mission, values, goals, and principles.
Perform other related tasks as required.