Specialist I, Financial Aid

Tarrant County College District • Madison, WI

10d • Onsite

About The Position

The Specialist I, Financial Aid serves as the primary receptionist for current and prospective students in the Financial Aid Office and assists students with applying for and understanding how to receive financial aid. The position is based at the South Campus and is not eligible for remote work. It is a regular part-time role, with a maximum of 19.5 hours per week. The work schedule requires evening availability Monday through Thursday from 3:00 p.m. to 7:00 p.m. Starting pay is $18.22, paid monthly.

The Specialist works under the general supervision of the assigned department leader. The role also includes regular attendance, punctuality, required training and professional development, and support for the College’s mission, values, goals, and principles. Other related tasks may be assigned as required.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• One year of working experience supporting and serving customers.
• Knowledge of higher education and college financial aid programs.
• Excellent customer service and interpersonal skills, including strong listening, verbal, and written communication.
• Skill using computer applications and enterprise systems, including Microsoft Office.
• Ability to work effectively in a collaborative environment.
• Ability to think critically and solve and communicate problems in a fast-paced environment with varied and unpredictable work demands.
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations.

Nice To Haves

• At least one year of working experience providing customer service in an office environment.
• At least one year of working experience in a college or university setting related to the Essential Performance Requirements.

Responsibilities

• Greet current and prospective students in the Financial Aid Office and direct their requests and questions to the appropriate party.
• Provide students with guidance on financial aid applications, including the process after aid is approved and distributed.
• File financial aid records and reports, post information to records, sort and distribute mail, copy documents, answer telephones, and perform similar duties.
• Compute amounts and check totals on financial aid reconciliation reports.
• Input and retrieve financial aid information in connection with serving financial aid students.
• Attend the workplace regularly, report punctually, and follow a work schedule that meets worksite demands.
• Complete required training and professional development sessions sponsored through Tarrant County College.
• Support the mission, values, goals, and principles of the College.
• Perform other related tasks as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED