Specialist I, Financial Aid

Tarrant County College District • Fort Worth, TX

3d • Onsite

About The Position

The Specialist I, Financial Aid serves as the primary receptionist for current and prospective students visiting the Financial Aid Office and assists them with applying for financial aid and understanding how to receive it. The position is part-time, regular, and based at Trinity River Campus; it is not eligible for remote work. The schedule is Monday through Friday from 2:00 or 3:00 p.m. to 7:00 p.m., with occasional Saturdays from 9:00 a.m. to 2:00 p.m. Hours are capped at 19.5 per week. Starting pay is $18.22, paid monthly.

The role handles reception and student inquiries, provides application guidance, maintains financial aid records and reports, performs clerical tasks, checks reconciliation report totals, and enters and retrieves financial aid information. The employee works under the general supervision of the assigned department leader and is expected to attend regularly, complete required training and professional development, and support the College's mission, values, goals, and principles.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• One year of working experience supporting and serving customers.
• Knowledge of higher education and college financial aid programs.
• Excellent customer service and interpersonal skills with varied populations, including strong listening, verbal, and written communication.
• Skill using computer applications and enterprise systems, including Microsoft Office.
• Ability to work effectively in a collaborative environment.
• Ability to think critically, solve problems, and communicate effectively in a fast-paced environment with varied and unpredictable work demands.
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations.

Nice To Haves

• At least one year of working experience providing customer service in an office environment.
• At least one year of working experience in a college or university setting related to the essential performance requirements.

Responsibilities

• Greet current and prospective students in the Financial Aid Office and direct requests and questions to the appropriate party.
• Provide students with financial aid application guidance, including information about the process after aid has been approved and distributed.
• File financial aid records and reports, post information to records, sort and distribute mail, copy documents, answer telephone calls, and perform similar duties.
• Compute amounts and check totals on financial aid reconciliation reports.
• Input and retrieve financial aid information in support of students.
• Attend the workplace regularly, report punctually, and follow a work schedule that meets worksite demands.
• Complete required training and professional development sessions sponsored through Tarrant County College.
• Support the mission, values, goals, and principles of the College.
• Perform other related tasks as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED