Financial Aid Specialist

Palm Beach State College • Lake Worth, TX

10d

About The Position

The Financial Aid Specialist assists prospective and continuing students with financial aid functions. The role provides guidance on documentation for financial aid appeals and updates students on the results of changes involving income status, dependency overrides, satisfactory academic progress, and other special conditions. The position may require work in the evenings, on weekends, and possibly holidays, as well as travel to other campuses.

The specialist serves students through in-person, phone, email, and online-chat formats; reviews verification documents for completeness and accuracy; processes and logs documents; and updates financial aid systems so files can be verified, packaged, and disbursed. The role also gathers and communicates routine information, liaises among College departments, welcomes visitors, and assists students and personnel with office equipment and software. Other job-related duties may be assigned.

The minimum base pay starts at $17.95 per hour; the offer may vary based on education and experience. The position is open until filled, with a first initial review on October 21, 2026.

Requirements

• High school diploma or GED with additional training related to the position.
• One year of related experience.
• Knowledge of Microsoft Office Professional or a similar application.
• Complete Family Educational Rights and Privacy Act (FERPA) training within 30 days of employment.
• Attention to detail while maintaining effective time and task management.
• Ability to interact positively with diverse populations and people with varying education levels.
• Ability to organize and prioritize multiple competing priorities to maximize personal and team effectiveness.
• Ability to communicate effectively verbally and in writing with internal and external customers, build relationships, manage expectations, and provide a high level of service.
• Regular physical attendance is required.
• Must not be debarred from Title IV Programs or in default on Title IV student loans.
• Some periods require extended work hours, including nights, weekends, and college closures.
• Must be able to travel to other campuses.

Nice To Haves

• Associate degree.

Responsibilities

• Assist prospective and continuing students with financial aid functions.
• Guide students on required documentation for financial aid appeals.
• Update students on results of changes to income status, dependency override, satisfactory academic progress, and other special conditions.
• Assist students through in-person, phone, email, and online-chat formats.
• Review financial aid verification documents for completeness and accuracy.
• Process and log received documents in the system.
• Update financial aid system fields so files are ready to be verified, packaged, and disbursed.
• Gather routine oral information from or make oral requests of College employees and external parties.
• Liaise among College departments, functions, and groups, and communicate information to appropriate personnel.
• Welcome and assist visitors to the department.
• Assist students and personnel with office equipment and software, providing training when necessary.
• Perform other job-related duties as assigned.

Benefits

• Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, and educational leave.
• Public Service Loan Forgiveness institution.
• Medical, dental, vision, disability, and life insurance; parental leave.
• Vacation, sick leave, holidays, and spring and winter breaks with additional paid time off.
• Potential remote or hybrid opportunities.
• Wellness programs and apps related to stress management, nutrition, and meditation.
• Leadership programs and professional learning workshops.
• State retirement plan options and voluntary 403(b) and 457 plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED