Specialist, Hotel Lifecycle

IHG•Atlanta, GA

5d•Hybrid

About The Position

Perform administration duties related to the successful opening of all new and transitioning hotels within the Americas Region, ensuring systems access and all opening updates are maintained. Track and follow up to obtain key documents supporting the opening process; ensuring accuracy and completion.

Requirements

Associate’s Degree in Hotel Management, Business or a relevant field of work, or an equivalent combination of education and work related experience.
2-5 years progressive work-related experience in the hotel industry, with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations and/or training.
Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user.
Demonstrated ability to implement and track multiple projects at one time.
Demonstrated organizational skills and follow-through in tracking ongoing processes.
Demonstrated ability to maintain a consistent, high-quality customer-focused organization.
Demonstrated ability to keep current with industry trends/changes.
Demonstrated problem solving and time management skills.
Demonstrated attention to detail and ability to manage multiple tasks/clients required.

Responsibilities

Complete critical steps in the on-boarding of the hotel to include but not limited to the naming and principal correspondent processing for ~2K new hotels annually.
Plan and coordinate quarterly Owner Summit for ~200 owners
Create and distribute hotel opening announcements for each new or converted property
Coordinate transition processes, collect key intelligence across business segments, and execute decisions made for all AMER open hotels at end of license
Ensure Temporary Certificate of Occupancy (TCO) & Provision Letter, if applicable, have been satisfied. Follow up with owners to ensure satisfactory completion or extension for all expired TCOs
Enroll new hotels in the training classes
Provide system access including but not limited to Merlin, SBRP, Touchpoint to new hotel owners and new hires during the opening process
Execute critical strategic programs related to hotel openings
Coordinate transition processes, collect key intelligence across business segments, and execute decisions made for all AMER open hotels at end of license
Answer inquiries and requests from internal partners on status of pipeline hotels