Payment Lifecycle Specialist III

JPMorgan Chase & Co.•Fort Worth, TX

About The Position

JPMorgan Chase & Co. is a leading global financial services firm with a rich history spanning over 200 years. We offer innovative financial solutions to a diverse client base, including consumers, small businesses, and prominent corporate, institutional, and government clients, operating under the J.P. Morgan and Chase brands. As a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management, we are committed to excellence. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Requirements

Knowledge of payment flows, cash/GL reconciliations, and exception management.
Ability to identify patterns, perform root-cause analysis, and interpret operational metrics.
Proficiency with reconciliation platforms, Excel and basic data analysis.
Sound judgment balancing client experience, risk, and efficiency under time pressure.
Strong attention to detail with commitment to accuracy and control adherence.
Clear written and verbal communication skills.

Nice To Haves

2–5 years in payment operations, reconciliations, or financial operations.
Experience meeting production targets and managing SLAs in a high-volume environment.
Experience supporting audits and working within risk/control frameworks.
Process improvement or automation experience

Responsibilities

Own daily/weekly/month-end reconciliations and finalize EOM packets by deadlines.
Meet production goals and SLA/KPI targets; proactively manage capacity.
Prioritize and delegate work; monitor queues and ensure timely, quality output.
Serve as escalation point for complex cases; perform root-cause analysis and drive corrective actions.
Investigate and clear cash/ledger breaks; monitor aging and escalate threshold breaches.
Ensure adherence to procedures and controls; support audits with clear documentation.
Track and report KPIs/KRIs; communicate trends and recommendations to stakeholders.
Partner with operations, technology, and product teams to automate and enhance controls.