Specialist, Franchise Growth & Enablement

Mastercard • Toronto, ON

1d

About The Position

Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. The Mastercard Way is the cornerstone of our culture which focuses on creating value, growing together, and moving fast. Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is fundamental to all Mastercard business: we enable our business by licensing our customers, registering players in the payments ecosystem, along with creating and enforcing standards that govern participation. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs. The Franchise Growth & Enablement team is responsible for global onboarding across the organization, strategy initiatives and numerous registration programs for ecosystem participants, the technology that drives these capabilities, and finding new ways to add value through data driven insights. A centralized client relationship management approach is important for our success. Franchise Growth & Enablement is seeking an energetic and driven individual at the Specialist level to join a global team that manages customer onboarding and various programs focused on data gathering and relationship mapping for a wide range of ecosystem participants and accompanying strategic initiatives.

Requirements

• Highly motivated, demonstrated ability to take initiative and accountability
• Self-driven, intellectually curious, resourceful, and analytical
• Results-oriented problem solver, with demonstrated ability to multi-task and prioritize work
• Experience and ability to work independently to produce results in a team oriented environment
• Strong attention to detail and organization skills
• Strong communication (written and verbal business English) and interpersonal skills
• Ability to work in a high paced environment
• Flexible and responsive, strong follow through skills and ability to set expectations
• Enthusiastic, eager to learn and work at a global financial service technology organization
• Bachelor’s degree required

Responsibilities

• Collaborate with internal teams to develop onboarding processes and support for various products and services
• Identify areas for process improvement and enhance customer experiences
• Create end-to-end process documentation and training guides
• Assist with creating presentations, tracking and reporting metrics and trends to management
• Participate in UAT for platform enhancements as needed
• Lead efforts to build operating efficiencies within unit including critical customer data clean-up efforts
• Support day-to-day operational activities such as data analysis, process coordination, and issue resolution
• Assist with strategic initiatives to drive incremental value for Franchise and Mastercard

Benefits

• competitive pay based on location, experience and other qualifications for the role
• may be eligible to participate in a discretionary annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level