Enablement Specialist

BlackCloak

1d • Remote

About The Position

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. As an Enablement Specialist, you will empower our organization to deliver measurable value to our members, directly influencing retention and revenue. You’ll be responsible for designing and scaling a best-in-class member experience through data-driven strategies and high-impact content.

Requirements

• 6+ Years experience in Product Marketing, Enablement, and/ or Client Experience (SaaS experience preferred).
• Strategic Content Creator: You don’t just "make things"; you build assets—communications, reports, and decks—that are specifically engineered to drive action and clarity for our members and teams.
• Exceptional Narrative Skills: You can take technical security concepts and turn them into content that resonates for a non-technical executive.
• Project Management: Ability to lead a project from "idea" to "execution" across multiple departments without losing track of the details.
• Relationship Builder: Comfortable working across teams and interviewing clients and stakeholders to extract insights.
• Ability to work in a fully-remote environment.

Nice To Haves

• Cybersecurity experience
• Data analysis skills

Responsibilities

• Partner with the Value Enablement team and key stakeholders to architect the ideal customer journey, focusing on maximum value realization.
• Develop internal and external enablement assets—including decks, reports, and knowledge base articles—grounded in persona/positioning frameworks and engagement data.
• Craft clear, compelling member communications in collaboration with Marketing, Security, and Customer Success teams.
• Analyze engagement metrics to refine resources and improve member outcomes.
• Act as a key stakeholder for Product teams to ensure seamless feature launches through in-app guides and training materials.
• Facilitate internal and external feedback sessions to identify new opportunities for value creation.
• Manage the end-to-end lifecycle of enablement projects, from initial concept to final delivery.

Benefits

• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• Health Savings Account with company contribution for eligible medical plans.
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match.
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed