Specialist Field Technical Support

CPKC•Saint Paul, MN

3d•Onsite

About The Position

The Specialist, Field Technical Support is a hands-on technical leader who supports locomotive maintenance excellence across the network. Through coaching, mentoring, and on-the-job training, this role strengthens the technical capabilities of craft employees and apprentices while driving continuous improvement in safety, reliability, and performance.

Requirements

High school diploma or equivalent
10 years field experience in locomotive maintenance on GE and EMD locomotive fleets, in both mechanical and electrical
Proficiency in Microsoft Applications
Strong coaching skills, with the ability to communicate both written and verbally in English and Spanish
Shift work and travel required

Nice To Haves

SAP Plant Maintenance an asset

Responsibilities

Champion locomotive reliability by supporting proactive, predictive, and overhaul maintenance strategies across critical locomotive systems
Communicate and reinforce new maintenance standards, technical instructions, quality alerts, and repair processes to shop team.
Audit compliance with maintenance procedures, work scopes, and component repair standards to ensure consistency and quality
Provide hands-on technical support, coaching, and on-the-job training to facilitate program implementation and adoption of new technologies
Partner with Train & Engine (T&E) teams to investigate locomotive issues, identify root causes, and resolve operational challenges
Mentor apprentices, new hires, and craft employees through practical troubleshooting, failure analysis, and cross-functional training initiatives
Support the Reliability Team by identifying failure trends, providing field insights, and recommending locomotive and component improvements
Serve as a technical resource and subject matter expert, helping build workforce capability and a culture of continuous learning and improvement