Field Technical Support
About The Position
This role is for individuals who are passionate about technology and troubleshooting. The company, eShepherd, provides virtual fencing solutions for cattle, utilizing a system that combines solar-powered neckbands, electronics, firmware, connectivity, and intelligent software. This technology allows ranchers to manage cattle and grazing without physical fences. eShepherd is expanding rapidly across North America and is seeking technically curious, hands-on individuals to ensure the technology performs effectively in real-world ranching environments. The company offers a unique opportunity to be part of a global team developing groundbreaking AgTech, with the stability and resources of Gallagher, a long-standing company in the agricultural sector. The role involves a blend of remote and on-ranch support, requiring close collaboration with customers and internal product development teams.
Requirements
- Practical experience with electronics, firmware, AgTech, or connected technology.
- Strong hands-on diagnostic and problem-solving capability.
- A customer-first mindset and the ability to make complex technology simple.
- Curiosity, initiative, and the drive to take ownership through to resolution.
- Confidence troubleshooting across hardware and software.
- The ability to organize, prioritize, and manage your own workload across a large territory.
- Strong communication and interpersonal skills.
Nice To Haves
- Experience in field service, technical sales, or working directly with agricultural customers.
Responsibilities
- Diagnose and resolve electronics, firmware, hardware, and connectivity issues remotely and on-ranch.
- Support installations, system updates, maintenance, and customer training.
- Coordinate warranties and replacement parts.
- Build trusted relationships with ranchers and rural contractors.
- Conduct hands-on hardware diagnostics and teardown investigations.
- Explain complex technical problems in straightforward, practical language.
- Follow issues through to resolution.
- Provide feedback from the field to Product, R&D, and Production teams to improve future product releases and support tools.
- Identify opportunities for greater product adoption.
- Partner with Sales to support customer growth.
Benefits
- Competitive compensation
- Ongoing learning and development
- Wellbeing support
- Region-specific Gallagher benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
