Field Technical Support
About The Position
eShepherd is seeking technically curious, hands-on individuals for a Field Technical Support role. This position involves ensuring the performance of eShepherd's technology, which combines solar-powered neckbands, electronics, firmware, connectivity, and intelligent software for cattle management. The role is dynamic, requiring both remote diagnostics and on-ranch troubleshooting, installation support, and customer training. You will act as a trusted technical advisor, translating technical expertise into practical solutions for ranchers. Insights gained from field work will be shared with global Product, R&D, and Production teams to improve the eShepherd system worldwide. This role offers the opportunity to be part of a scaling AgTech business backed by Gallagher, a company with a long history of supporting farmers and ranchers.
Requirements
- Practical experience with electronics, firmware, AgTech, or connected technology.
- Strong hands-on diagnostic and problem-solving capability.
- A customer-first mindset and the ability to make complex technology simple.
- Curiosity, initiative, and the drive to take ownership through to resolution.
- Confidence troubleshooting across hardware and software.
- The ability to organize, prioritize, and manage your own workload across a large territory.
- Strong communication and interpersonal skills.
Nice To Haves
- Experience in field service, technical sales, or working directly with agricultural customers.
Responsibilities
- Diagnose and resolve electronics, firmware, hardware, and connectivity issues remotely and on-ranch.
- Support installations, system updates, maintenance, and customer training.
- Coordinate warranties and replacement parts when needed.
- Build trusted relationships with ranchers and rural contractors, understanding their operations.
- Conduct hands-on hardware diagnostics and teardown investigations to identify the cause of technical issues.
- Explain complex technical problems in straightforward, practical language and follow issues through to resolution.
- Provide feedback to Product, R&D, and Production teams based on field observations to improve future product releases and support tools.
- Identify opportunities for greater product adoption and partner with Sales to support customer growth.
Benefits
- Competitive compensation
- Ongoing learning and development
- Wellbeing support
- Region-specific Gallagher benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
