Specialist, Field Support Engineering

McKesson•Usa, PA

4d•Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role Are you passionate about solving complex technical challenges in the field? As a Specialist, Field Support Engineering, you will play a critical role in delivering best-in-class technical support to our clients. Your expertise will ensure the reliability, maintenance, and optimal performance of our advanced equipment and systems, directly impacting customer satisfaction and operational excellence. Target Compensation: $90K - $110K (depending on individual experience) Travel: 75-80% (may require overnight stays)

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
Proficient in diagnosing and repairing complex electromechanical and/or IT systems.
Excellent communication and customer service skills with a track record of building client relationships.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Experience with advanced diagnostic tools and remote support technologies.
Familiarity with industry standards and regulatory compliance in field service operations.
MUST have valid Driver's License and Passport (international travel may be required)

Nice To Haves

Bachelor’s degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience.
Certifications such as CompTIA A+, Network+, or similar technical credentials.
Demonstrated ability to train and develop team members or clients.
Experience working in cross-functional teams and contributing to product development feedback loops.
Strong knowledge of networking, system integration, and troubleshooting methodologies.

Responsibilities

Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems.
Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers.
Collaborate with engineering, product, and support teams to deliver technical solutions and improvements.
Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards.
Train and mentor clients and internal team members on system operation, maintenance, and best practices.
Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives.