Specialist: Facilities

Mayer Brown•Washington, DC

6d•Hybrid

About The Position

Mayer Brown is an international law firm that represents major corporations, funds, and financial institutions. The firm prides itself on being a collegial, collaborative environment that supports motivated individuals in their professional growth. The Office Services department in the Washington, D.C. office is seeking a Specialist: Facilities to provide daily facilities and customer service support. This role works closely with the Operations Manager, Facilities Coordinator, and Facilities Clerk to manage office work orders and requests, contributing to the strategic objectives of the Facilities team.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and/or experience directly related to the functions of the job.
5+ years’ experience working in corporate facilities, completing or overseeing simple to complex work orders, repairs, and coordinating office moves.
Previous experience with hands-on basic corporate office space maintenance including, HVAC maintenance, painting, electrical repairs, security system maintenance, associated power tools and their explicit safety procedures.
Customer service focused communicator and problem solver.
Proficiency in Microsoft Office products such as, Teams and Outlook (email and calendaring), BigHand.
Ability to read and interpret documents such as office blue prints, floor plans, furniture plans and installation processes.
Knowledgeable of the processes, procedures and safety measures in all areas of facility maintenance.
Excellent written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm’s end users.
Ability to communicate effectively with vendors and tradesmen while keeping the Facilities team informed.
Ability to work in a diverse team environment and effectively support the demanding needs of the Firm.
Ability to work under pressure, meet deadlines with shifting priorities.
Must be a self-starter with a high level of initiative.
Strong customer service skills, able to anticipate needs.
Strong attention to detail, organizational skills and the ability to handle multiple projects.
Maintains confidentiality and exercises discretion.
Exercises solid strategic thinking and problem-solving skills.
The employee is also frequently required to lift and climb a tradesman’s ladder.
Must be able to routinely lift and carry up to 55 lbs., and occasionally up to 100 lbs.
The employee is frequently required to crawl, bend, stoop, reach, walk, push, pull, lift and grasp.

Nice To Haves

Previous work experience in a legal or professional services environment, strongly preferred.
Certified Office Ergonomics Evaluator, a plus.

Responsibilities

Work with the Facilities Coordinators to achieve the strategic objectives of the Facilities team.
Contribute to the maintenance of the Maintenance & Capital Expenditure budget.
Assist Operations Manager with planning of inter-office moves, staff and attorney departures, and new-hire office set-ups.
Assist Operations Manager with coordinating overall maintenance of the facility, and delegation to the Facilities team (including HVAC maintenance, electrical maintenance, security system maintenance, paint repairs, carpet replacement and cleaning, and sanitation).
Communicate directly with vendors, engineers, and service providers.
Ensure all service requests placed by MB personnel related to facilities are handled with professionalism, timeliness, and seen to completion.
Compile and maintain a SOP manual, to include benchmarking protocols against industry standards.
Perform daily floor inspections to identify problem areas and repairs for allocation to the Facilities team.
Ensure the team maintains the office vendor list, including Certificate of Insurance (COI).
Provide recommendations on construction matters (including furniture installation and ordering, renovations, repairs, new area constructions) and space planning.
Inspect and report on construction and installation progress to Operations Manager.
Monitor all building services provided by the office lease and other related contracts as applicable.
Possess strong infrastructural knowledge of HVAC systems to help monitor all of the Firm’s critical HVAC equipment.
Maintain accurate records regarding work orders, preventative maintenance, service requests, service log, and reports.
Perform other duties as assigned or required to meet Firm goals and objectives.