Specialist, Enterprise Platforms - Reservations

Porter Airlines Inc.•Toronto, ON

1d•Hybrid

About The Position

Reporting to the Team Lead, Enterprise Platforms - Reservations, this position takes part in Porter initiatives from conception to post production. As part of a small but growing team, the Specialist, Enterprise Platforms - Reservations will play a key role in enabling Porter’s rapidly growing business environment through technology by integrating Porter’s Reservation and Airport Systems with other key corporate systems such as Flight Operations, Finance, GDS, NDC partners and the Web, as well as exposing and enhancing the functionality available through the Reservation and Airport system. The Specialist, Enterprise Platforms - Reservations will be responsible for the support, analysis, testing and the deployment of Porter’s Reservation and Airport System.

Requirements

Experience (3+ years) with airline reservation and airport systems features and functionalities. Navitaire system experience preferred
Bachelor’s degree in computer science or engineering (or equivalent) preferred
Experience implementing, supporting and enhancing reservation and airport modules at an airline
Experience integrating Reservation and Airport applications to a variety of other applications including Finance, GDS, Operations, etc.
Technically proficient, with experience in system configuration, design, or development of airline reservations platforms—experience in aviation or similar industries is considered an asset
Experience designing, implementing, documenting, monitoring and improving overall service procedures
Ability to communicate clearly and effectively with business users and project management
Superior written communication skills with the ability to construct user guides and documentation
Excellent organizational skills and attention to detail
Ability to work effectively within a team environment and accept direction
Creatively generate innovative solutions by proactively approaching problems with curiosity and open mindedness, using existing information to its fullest potential
Ability to maintain focus while working on multiple projects with multiple deadlines
Ability to conduct oneself appropriately while working under pressure
Proven interest and comfort working on technology initiatives
Experience with Google productivity tools, such as Google Sheets, Google Slides, and Google Docs
Ability to work after office hours for technical support issues
Ability to travel when required

Nice To Haves

Navitaire system experience preferred
Bilingual language capability (French) is an asset

Responsibilities

Support company-wide implementation of reservation system related projects
Provide second-level technical assistance and support to users of reservation and airport systems
Serve as the internal point of contact for all system related requirements regarding reservation and airport operation systems and NDC channel
Serve as the primary Porter contact with the reservation system provider support team
Support third party product integration with the reservation system such as NDC
Develop clear, concise and comprehensive training and design documentation
Maintain and support multiple projects with multiple deadlines
Responsible for analyzing and identifying strengths and weaknesses of Porter’s business processes and suggest areas of improvement
Work with management team to ensure fiscally successful projects
Maintain and periodically update system specific documentations and user guides
On-Call support rotation (Premium + Overtime paid)
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy