Outbound Reservations Specialist

Travel + Leisure Co.•Florida, USA (work from home), SC

2d•Remote

About The Position

Travel + Leisure Co. is seeking a motivated Outbound and Inbound Reservations Specialist to help valued owners plan their dream getaways. This role involves contacting owners, presenting vacation offers, and converting conversations into bookings. The ideal candidate will have strong selling skills, the ability to build relationships, and a drive to meet and exceed goals. This is a work-from-home position with immersive training provided.

Requirements

High school diploma or GED.
Excellent communication skills and a strong customer focus.
Sales-minded professionalism.
Hospitality, sales, or marketing call center experience.
Ability to overcome challenges and objections.
Ability to work in a goal- and performance-based environment.
Quiet workplace free of distractions and background noise.
High speed internet requirements: Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m.
Must be able to hardwire computer directly to a router.
Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home).
Intermediate computer proficiency and ability to troubleshoot technical issues while at home.

Responsibilities

Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings.
Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions.
Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions.
Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers.
Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns.
Strive to meet and exceed key performance metrics.