Outbound Sales Agent, Central Reservations - CORP
About The Position
Montage International is seeking passionate individuals to join their team. The Outbound Sales Agent, Central Reservations reports to the Corporate Director, Central Reservations and is responsible for effective and timely follow up on existing sales leads, inbound email leads from travel advisors and direct guests, as well as outbound sales campaigns initiated by Reservations, Marketing, and the Revenue Management Teams. Montage emphasizes a culture where associates are empowered to think creatively, discover career growth opportunities, and have fun while creating lasting, cherished moments for guests. Working at Montage is described as more than a job, but a way of life.
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred.
- Two plus years’ experience of hospitality systems and reporting.
- Two plus years’ experience working either at the front desk, in sales and marketing or in the reservations department.
- Previous customer service experience and multi-line telephone usage and telephony.
- Excellent verbal and written communications skills, as well as be able to speak, read and write the primary language(s) used in the workplace.
- Good cognitive skills: the ability to solve problems and make rational decisions, with great attention to detail.
- Advanced skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.
- Previous experience with communications related equipment, including hospitality central reservations systems, property management systems and call centers.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Utilize Revinate as assigned to manage status of RezForce Hot Leads, Pending Bookings, and Follow-up leads.
- Complete all daily tasks to ensure accuracy and completion of all personal outbound sales efforts.
- Response to guest and travel advisor voicemails via outbound phone call and/or email as appropriate for the respective scenario.
- Supports team sales, using Montage International selling standards and best practices and promotes best practices on the daily operations.
- Detailed attention and personal outreach to guests with pending RezForce leads.
- Detailed attention and personal outreach to guests with Not-Booked RezForce Leads, to ensure all needs were met appropriately and offer alternative dates, rates, packages, etc. (i.e. secondary close), and collection of not-booked reasons when needed.
- Personal outreach to guests with reservations cancelled online to attempt recovery and/or reschedule to new dates.
- Execute designated outreach campaigns via phone and/or email, which may include targeted need dates, return guests, annual occasions such as birthday & anniversary stays, first time guests, etc.
- Provide superior Customer Service through phone and email.
- Promotes a positive and active team culture and follows Forbes Standards.
- Complete projects as assigned by management.
- Other duties as required.
Benefits
- DTO (Discretionary Time Off)
- Healthcare benefits
- Health Savings Account and Flexible Spending Accounts
- 401 [k] retirement plan with company matching, fully vested, and loan option
- Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
- Fertility & Family Forming Assistance
- Parental leave pay differential
- Pet Insurance
- Hotel discounts
- Fitness & wellness discounts
- LinkedIn Learning membership
- Hearts of Montage/Hearts of Pendry community engagement
- Associate’s events throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
