Owner Reservations Specialist

Westgate Resorts•Ocoee, FL

14h•Hybrid

About The Position

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) (Performance Based). Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting). Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM (Onsite in Ocoee, FL). Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance). Work schedule from home is 11:30am - 8pm; Weekends required; 2 days off during the week. After training, this role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional shift differentials with an additional 10% evening differential and 15% weekend differential. As an Owner Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call, while driving revenue through reservation bookings, upselling, and meeting performance metrics.

Requirements

High school diploma or GED required
2+ years of customer service experience preferred
Call center experience is a plus, especially in hospitality
Sales, collections, and front desk experience are also highly transferable!
Strong communication, listening, and multitasking skills
Comfortable working in a fast-paced, metric-driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening
Bilingual English/Spanish is a HUGE plus (additional pay available!)
Integrity
Passion
Work Ethic

Nice To Haves

Call center experience is a plus, especially in hospitality
Sales, collections, and front desk experience are also highly transferable!

Responsibilities

Answer and manage inbound and outbound calls from Westgate Resort owners
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Promote, offer and explain Vacation Guard Travel Protection benefits
Identify upselling opportunities and recommend products or services that enhance the owner's vacation experience
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint

Benefits

Comprehensive benefits (medical, dental, vision, PTO, 401K match)
DailyPay: get paid when you need it
Career growth & tuition assistance
Employee discounts on resorts, restaurants, and more
Inclusive culture & community involvement opportunities
Remote flexibility after the 90-day onsite period
Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact