Reservations Specialist (Seasonal)
About The Position
Mendocino Railway is seeking outgoing individuals with an aptitude for fun and hard work to join the crew as a Reservations Specialist for the River Fox Train. This is a part-time, seasonal position anticipated to run through early January 2027. As an entertainment venue, this role will work nights, weekends and upcoming holidays including Halloween and Christmas. As the first point of contact for our guests, this role plays an important role in creating a welcoming and memorable experience from the moment a guest begins planning their visit by assisting guests with reservations, excursion information, special requests, ticketing, and check-in while providing friendly, accurate, and professional service.
Requirements
- Must be 18 years of age or older.
- 1+ years of customer service, hospitality, reservations, retail, tourism, or front desk experience.
- Friendly and professional communication skills, both over the phone and in person.
- Comfortable learning and using online reservation, ticketing, and point-of-sale systems.
- Pre-employment drug screen (including medical marijuana) and background check required prior to hiring.
- Strong attention to detail and ability to accurately manage guest information and special requests.
- Ability to remain calm, courteous, and solution-focused when assisting an upset or frustrated guest.
- Ability to manage multiple priorities in a busy, guest-facing environment.
- Must be reliable, punctual, and professional in appearance and demeanor.
- Must be available to work weekends, evenings, and holidays (including Halloween and Christmas).
- Willingness to work both onboard a moving train and at a station or event locations.
Responsibilities
- Answer incoming phone calls and emails in a friendly, professional, and timely manner.
- Assist guests with making, changing, and confirming reservations.
- Provide accurate information about excursions, schedules, pricing, seating, menus, parking, accessibility, cancellation policies, and special events.
- Use the reservation and ticketing system to accurately enter and update guest information.
- Process payments, refunds, exchanges, and reservation changes according to company guidelines.
- Document dietary restrictions, accessibility needs, celebrations, and other special guest requests.
- Assist with preparing seating assignments and seating charts for scheduled excursions.
- Communicate reservation details and special requests to Operations, Food & Beverage, and onboard service teams.
- Assist guests with check-in, boarding passes, directions, and general questions upon arrival.
- Help troubleshoot reservation, ticketing, payment, and seating issues.
- Respond calmly and professionally to guest concerns and escalate more complex situations to a Lead or Manager when appropriate.
- Assist with contacting guests regarding schedule changes, delays, cancellations, or other important excursion updates.
- Maintain a clean, organized, and welcoming reservations and guest services area.
- Develop strong knowledge of our excursions, guest experiences, and services in order to confidently answer questions and make recommendations.
- Perform other guest service and administrative duties as assigned.
Benefits
- Paid sick leave accrual
- Medical insurance (if employment moves to full-time)
- Dental insurance (if employment moves to full-time)
- Vision insurance (if employment moves to full-time)
- 401(k) retirement (if employment moves to full-time)
- Paid holidays (if employment moves to full-time)
- Paid sick leave (if employment moves to full-time)
- Paid time off (if employment moves to full-time)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
