Specialist - Driver Operations

Quality Carriers•Houston, TX

1d•Onsite

About The Position

Quality Carriers is the leading bulk liquid chemical transportation provider in North America, with a large fleet, extensive network, and over 100 years of experience. They are seeking an energetic and reliable Driver Operations Specialist to join their team in Houston, TX. This is a dynamic, stable, and growing company offering long-term career opportunities. The Specialist - Driver Operations is responsible for managing the relationships with an assigned group of up to 40 drivers, which can include Company Drivers and/or Independent Contractors. The role requires participation in an on-call schedule as Quality Carriers operates 24/7.

Requirements

Good communication and interpersonal skills.
Experience with DOT Requirements, CSA expectations and Safety procedures.
Ability to travel multiple times per year as needed for training and career development purposes.
Highly proficient computer skills; must be comfortable using a computer and various software programs.
4+ years truck transportation industry experience or 4 year degree preferred.
2 + years of experience in a leadership or management position.

Responsibilities

Manage the relationship with an assigned group of up to 40 drivers (Company Drivers and/or Independent Contractors).
Participate in an on-call schedule for 24/7 operations.
Know and manage each driver's individual earning and time at home requirements.
Maintain a driver calendar for planning requested time off or unavailability, including compliance-related time.
Record all driver home-time requests in TMW and subsequent systems.
Counsel drivers on safety, compliance, and service issues, including written documentation.
Review performance bonus results with Company Drivers quarterly and provide coaching.
Perform a minimum of 1 Company Driver ride-along per Quarter.
Actively engage drivers daily in safety and complacency-related conversations to drive the QC Safety Culture.
Ensure drivers' hours of service are properly updated in the ISAAC system or other defined system, and make necessary authorized updates.
Work with Operations and QC Safety Manager to issue breach of contract notices to Independent Contractor drivers.
Work with OM and HR to develop disciplinary actions for Company Drivers consistent with company policy.
Review system tools and data to provide relevant information to drivers regarding safety, customer service, regulatory, and company policy compliance.
Validate driver dispatch plans to ensure compliance with regulations and company policies.
Work with the maintenance team daily to ensure all tractors are in high repair and compliant with all regulations and QC standards.
Ensure all monthly on-line safety training is completed and assign other needed refreshers.
Verify all tractor profiles are accurate, including the presence and working condition of equipped accessories.
Properly pre-trip and communicate all assigned loads for an assigned group of drivers to ensure a minimum of 95% on-time service.
Verbally and electronically dispatch all drivers in accordance with QC policies, utilizing QC-provided devices and software.
Coordinate driver utilization with Central Scheduling and Equipment Planning teams to maximize driver earnings while meeting customer service expectations.
Communicate all potential and real service-related issues proactively to the billing respective CSR to ensure the Customer is notified of all late deliveries prior to planned arrival.
Work with an assigned group of drivers daily on their use of the Quality Carriers Dispatch workflow process.
Work with an assigned group of drivers daily to ensure maximum utility of their hours and that each driver's earnings are maximized while maintaining the desired standard of living.
Work with the dispatch team daily to ensure all Company Driver capacity priorities are being met.