Driver Operations Specialist- Planning

Quality Carriers•Rahway, NJ

10d•Onsite

About The Position

Quality Carriers is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers. We are looking for an energetic, reliable Driver Operations Specialist to join our team in Rahway, NJ. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com.

Requirements

Excellent communication and interpersonal skills.
Experience with DOT Requirements, CSA expectations and Safety procedures.
Ability to travel multiple times per year as needed for training and career development purposes.
Highly proficient computer skills.
Must be comfortable using a computer and various software programs.
4+ years truck transportation industry experience or 4-year degree preferred.
2+ years of experience in a leadership or management position.

Responsibilities

Facilitate each driver's individual compensation and time at home requirements.
Maintain a driver calendar to plan all drivers’ requested time off or unavailability, including compliance-related time.
Record all driver home-time requests in TMW and other applicable systems.
Discuss safety, compliance, and service issues with drivers as needed and facilitate documentation.
Review performance bonus results with company employee drivers quarterly, providing feedback.
Perform a minimum of one driver ride along per quarter.
Actively engage drivers daily in safety conversations to help drive the QC Safety Culture.
Ensure drivers' hours of service are properly updated in the ELD system.
Work with Operations and Safety to issue breach of contract notices to independent contractors.
Work with Operations, Safety, and HR to develop disciplinary actions for company employee drivers.
Review system tools and data to provide relevant information to drivers regarding safety, customer service, regulatory, and company policy compliance.
Validate driver dispatch plans to ensure compliance with regulations and company policies.
Work with the Maintenance team to ensure all company equipment is in full compliance with all federal, state, and local regulations.
Ensure all monthly online safety training is completed and assign other training or refreshers.
Verify all tractor profiles are accurate, including the presence and working condition of equipped accessories.
Properly pre-trip and communicate all assigned loads for assigned drivers to ensure a minimum of 95% on-time service.
Dispatch all drivers in accordance with company policies, utilizing company devices and software (e.g., ISAAC tablets, TMW, TotalMail).
Coordinate driver utilization with Central Scheduling and Equipment Planning teams.
Communicate all potential and real service-related issues proactively to ensure customers are notified of late deliveries.
Work with drivers daily for a smooth dispatch workflow process.
Make the daily schedule and secure necessary backhauls for all assets using available inputs (driver calendar, yard checks, orders, out-of-service reports).
Work with surrounding terminals and central scheduling to maximize loaded miles on all assets.
Manage the end-to-end tank wash process for all terminal-assigned equipment, including timely assignments, product compatibility confirmation, scheduling, PO coordination, and communication with the tank wash.
Manage driver capacity priorities.