Specialist, Digital Product Analyst (Digital Member Hub)
About The Position
Nationwide is seeking a Specialist, Digital Product Analyst to join their Digital Member Hub (DMH) Product Team. This role involves supporting product impact analysis, contributing to product measurement and reporting, VOC analysis, and trend monitoring. The analyst will provide actionable insights to inform daily product decisions and ensure the health and performance of DMH features. The ideal candidate is passionate about driving strategy through innovative product development and advancing strategic partnerships. This role is part of a team that aims to lead digital innovation in the insurance and financial services industry, requiring an entrepreneurial and agile approach to fueling growth and solving needs. The analyst will collaborate with an agile team responsible for creating practical and usable digital products and solutions, utilizing research and competitive analysis for prototyping and testing.
Requirements
- Undergraduate studies in business administration, user experience, process engineering or related subject matter.
- Typically, five or more years of demonstrated experience in conducting discovery and analysis activities for customer-facing digital solutions.
- Proven understanding of internet technologies and website management.
- Strong verbal and written communications skills.
- Ability to analyze qualitative and quantitative information and present findings concisely and effectively.
- Ability to work in a matrix environment and take direction from multiple sources.
- Able to set work priorities, timeframes and accomplish a task in the most effective manner.
Nice To Haves
- Proven experience with agile delivery methodologies and product management/owner principles a plus.
- Insurance/financial services industry knowledge a plus.
Responsibilities
- Collaborate with the Digital Member Hub (DMH) Product Team and peers to support product impact analysis across core capabilities such as Login, Registration, Preferences, and other related activities.
- Contribute to product measurement and reporting, VOC analysis, and trend monitoring.
- Provides actionable insights to help inform day-to-day product decisions, ensuring the health and performance of DMH features.
- Conducts detail customer and product impact analysis for a single product, experience and/or line of business.
- Typically provides analysis and data to the Product Owner to assist with prioritization and decision making.
- Participates in usability research and reviews results with Digital Product Managers and/Owners.
- Provides input to User Experience team in the development of wireframes and prototypes.
- Conducts competitive analysis on customer digital product landscape and business segment specific competitors at the direction of the Product Manager or Product Owner.
- Provides results for others to review and use.
- Conducts current state business landscape analysis including people, process, technology assessments, plus future state business analysis.
- Provides findings to Product Manager and/or Product Owner and agile team.
- Keeps up on the latest digital trends as well as customer needs and behaviors.
- Works with the Digital Product Owner to detail and deliver requirement artifacts.
- May perform other responsibilities as assigned.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- paid time off
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
