Digital Product Specialist

Alpine Bank•Grand Junction, CO

5d•Hybrid

About The Position

The Digital Product Specialist role is to provide secondary support to Commercial Banking and Internet Banking support teams by managing vendor-related issues. This role completes tasks related to maintaining customer digital banking records and transactions.

Requirements

Ability to share technical expertise with team members and bank staff.
Effectively manages time and resources to ensure work is completed efficiently.
Understanding of how to identify problems and willingness to make recommendations to address them.
Ability to work in a fast-paced environment, deal with frequent change, delays, or unexpected events.
Self-motivated, works well under pressure and meets deadlines.
Detail oriented with exceptional organizational skills.
Displays excellent written and verbal communication skills.
Understands the importance of and able to maintain confidential information.
Willingness and ability to learn banking and digital banking processes and procedures.
Ability to work independently with minimal supervision.
Skill in understanding customer needs and delivering unsurpassed customer service.
Strong understanding of digital banking software, information technology systems and software with high proficiency in the use of Adobe, Microsoft Excel, and Microsoft Word.
High School Diploma or General Equivalence Diploma (GED) required.
A minimum of one year banking experience is preferred.
Experience working with digital banking services preferred.
An equivalent combination of education and experience may be substituted on a year-to-year basis.

Nice To Haves

Additional post-high school courses are preferred.

Responsibilities

Ensures escalated internal cases are responded to and resolved within the set service level agreement timeframes.
Completes tasks related to daily updates and maintenance of customer digital banking records and transactions.
Assists with balancing accounts within Digital Banking as directed.
Communicates concerns or questions to outside vendor Customer Relationship Managers, as directed.
Escalates issues to vendor support management as needed.
Identifies and resolves problems in a timely manner.
Monitors and stays up to date on vendor cases to identify trends in reported obstacles.
Acts as the liaison between Digital Banking Product Managers and customer support within the Communications Center and Commercial Banking departments, managing vendor issues.
Ensures policies and guidelines are followed accordingly to help avoid potential security incidences within our digital banking product suite.
Regular and reliable attendance is required as an essential function of this position.
Performs other duties as assigned.