Specialist, Digital Employee Experience

Sun Life•Waterloo, ON

3d•CA$54,000 - CA$89,000•Hybrid

About The Position

Join our Chief Technology Office's Digital Employee Experience team and help build a frictionless technology ecosystem where enterprise tools like Microsoft Teams, Microsoft 365, and AI-powered solutions become trusted productivity partners for all Sun Life employees. This role is perfect for someone passionate about making technology accessible, driving adoption, and advocating for employee needs through clear communication and thoughtful change management.

Requirements

Post-secondary education in communications, business, technology, or related field (or equivalent experience)
1–2 years of experience in technology and/or business communication
Experience with Microsoft 365 tools (Teams, SharePoint, Office)
Strong written and verbal communication skills—you explain technology in plain language
Strong organizational skills with the ability to manage multiple priorities
Passion for learning new technologies and helping others succeed
Ability to work with business partners to understand their needs and deliver solutions

Nice To Haves

Basic design skills (PowerPoint or visual content creation)
Experience supporting technology adoption or change initiatives

Responsibilities

Develop employee-facing communications, support materials, and documentation
Execute communication plans to support technology initiatives and changes
Manage and maintain digital content across knowledge platforms, collaboration spaces, and learning communities
Gather employee feedback through surveys, listening channels, and engagement activities
Contribute to the development and documentation of best practices
Work with internal partners to understand needs and support solution delivery
Coordinate with subject matter experts to develop accurate and useful content
Provide guidance and support to co-op students or new team members, as needed
Help employees and partners understand how to use tools effectively