Specialist, Digital Employee Experience

Sun Life • Waterloo, ON

3d • CA$54,000 - CA$89,000 • Hybrid

About The Position

Join our Chief Technology Office's Digital Employee Experience team and help build a frictionless technology ecosystem where enterprise tools like Microsoft Teams, Microsoft 365, and AI-powered solutions become trusted productivity partners for all Sun Life employees. This role is perfect for someone passionate about making technology accessible, driving adoption, and advocating for employee needs through clear communication and thoughtful change management.

Requirements

• Post-secondary education in communications, business, technology, or related field (or equivalent experience)
• 1–2 years of experience in technology and/or business communication
• Experience with Microsoft 365 tools (Teams, SharePoint, Office)
• Strong written and verbal communication skills—you explain technology in plain language
• Strong organizational skills with the ability to manage multiple priorities
• Passion for learning new technologies and helping others succeed
• Ability to work with business partners to understand their needs and deliver solutions

Nice To Haves

• Basic design skills (PowerPoint or visual content creation)
• Experience supporting technology adoption or change initiatives

Responsibilities

• Drive Adoption Success – Develop communications and change strategies that help employees embrace new technologies with confidence
• Be the Voice of the Employee – Gather real feedback to advocate for employee needs and continuously improve our technology experience
• Create Clarity from Complexity – Produce clear, accessible content that helps employees understand and maximize workplace tools
• Build Connections – Partner with IT teams and business units to bridge the gap between technology capabilities and employee needs
• Fuel Continuous Improvement – Document best practices and contribute to initiatives that enhance the digital workplace
• Develop employee-facing communications, support materials, and documentation
• Execute communication plans to support technology initiatives and changes
• Manage and maintain digital content across knowledge platforms, collaboration spaces, and learning communities
• Gather employee feedback through surveys, listening channels, and engagement activities
• Contribute to the development and documentation of best practices
• Work with internal partners to understand needs and support solution delivery
• Coordinate with subject matter experts to develop accurate and useful content
• Provide guidance and support to co-op students or new team members, as needed
• Help employees and partners understand how to use tools effectively

Benefits

• Holistic Wellness Programs – Support for mental, physical, and financial health
• Flexible Work Model – Hybrid work environment where you and your leader choose what works best for business needs and your preferences
• Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree