About The Position
Sun Life is a leading financial services company with a history of over 150 years, dedicated to helping clients achieve lifetime financial security and live healthier lives. We operate globally, offering a wide range of protection and wealth products and services, including insurance, investments, advice, and asset management. Sun Life Global Solutions (SLGS), established in the Philippines and India, serves as a Digital and Innovation Hub, providing expert Technology, Business, and Knowledge Services. The technology function at SLGS focuses on growing business, deepening client understanding, managing new-age technology systems, and driving intelligent automation. We are looking for talented individuals to join our expanding IT strength and contribute to our Digital strategy, fostering an inclusive and empowered culture where employees can make a meaningful difference.
Requirements
- Bachelor's/Master's degree in Computer Science, Information Technology, Engineering, or equivalent qualification.
- Minimum 4-8 years of hands-on ServiceNow development and administration experience.
- Strong ServiceNow platform knowledge, including architecture, data model, development standards, and release practices.
- Strong JavaScript development skills and experience with ServiceNow scripting/configuration.
- Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Service Catalog, Flow Designer, Workflows, and Update Sets.
- Experience designing and supporting integrations using REST, SOAP, JSON, XML, LDAP, or similar technologies.
- Experience in testing, debugging, troubleshooting, deployment, and production support.
- Strong analytical, problem-solving, written communication, and stakeholder management skills.
- Experience working in Agile/Scrum delivery environments.
Nice To Haves
- ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
- ServiceNow Implementation, ITSM, GRC, TPRM, HRSD, ITOM, CMDB, or custom application experience.
- Knowledge of ITIL processes and service management best practices.
- Experience with ServiceNow Orchestration and Integration Hub.
- Experience leading development initiatives, mentoring junior developers, or acting as a technical lead.
- Knowledge of enterprise architecture, cyber/security requirements, governance, and compliance controls.
Responsibilities
- Design, develop, configure, enhance, and support enterprise ServiceNow solutions.
- Develop applications, modules, workflows, catalog items, dashboards, reports, forms, and automation aligned to business needs.
- Analyze requirements, estimate effort, design solutions, configure/develop changes, support testing, and manage deployment readiness.
- Deliver enhancements across ITSM areas and TPRM/TCRM workflows, including assessment, approval, due diligence, risk review, and closure activities.
- Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, UI Pages, UI Macros, Notifications, Flow Designer flows, and workflows.
- Build and support secure integrations using REST, SOAP, JSON, XML, LDAP, SQL, Web Services, and other enterprise integration patterns.
- Configure roles, groups, ACLs, domain separation, and data security controls in line with governance requirements.
- Investigate platform issues, perform root cause analysis, debug defects, improve performance, and reduce recurring incidents.
- Partner with business owners, architects, administrators, BSAs, testers, support teams, and cross-functional stakeholders globally.
- Maintain design specs, release notes, deployment guides, test evidence, operating procedures, troubleshooting notes, and KT materials.
- Participate in backlog refinement, sprint planning, design reviews, code reviews, testing, release management, and platform upgrades.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
