ServiceNow Development Engineer

Charles Schwab Inc.•Austin, TX

4d•$112,300 - $147,000•Onsite

About The Position

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). As a ServiceNow Development Engineer, you will play a key role in advancing Schwab’s HR Service Delivery (HRSD) platform by delivering scalable, reliable solutions that improve how employees and HR teams engage with services at scale. Working within an enterprise ServiceNow environment that supports tens of thousands of users, you will contribute to enhancing platform usability, driving operational consistency, and enabling automation that improves both employee and agent experiences. In this role, you will apply a strong blend of technical problem-solving and practical decision-making to deliver moderately complex platform enhancements and configurations. You’ll collaborate closely with product owners, HR partners, and engineering teams to translate business needs into efficient, standards-aligned solutions. Your work will directly influence platform performance, service quality, and process optimization, helping teams operate more effectively within a structured, governance-driven environment. You will also contribute to improving system reliability and scalability by supporting integrations, automation capabilities, and release processes. Through continuous learning and a focus on adaptability, you’ll identify opportunities to streamline workflows, strengthen compliance, and enhance the overall employee experience. This role offers the opportunity to build deep expertise in ServiceNow HRSD while expanding your ability to influence platform outcomes and deliver meaningful business impact.

Requirements

4+ years of software development experience, including support of production applications
2+ years of hands-on ServiceNow development experience
Hands-on experience with ServiceNow capabilities such as server-side scripting, client-side scripting, workflows, and data models
Experience designing or supporting HR Service Delivery (HRSD) or case management solutions
Working knowledge of REST APIs and system integrations
Experience troubleshooting and resolving moderately complex technical issues in live environments
Experience applying security, compliance, and scalability practices in development and configuration
Experience supporting testing, quality assurance, and release management processes
Demonstrated ability to translate business requirements into effective technical solutions
Experience working in enterprise, cloud-based environments within structured development lifecycle frameworks
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

Experience with ServiceNow HR Service Delivery (HRSD) in a large-scale enterprise environment
Exposure to platform automation capabilities such as Now Assist or similar tools
Experience supporting integrations with HR systems such as Workday
Strong analytical thinking with the ability to assess tradeoffs and recommend practical solutions
Experience identifying process improvement opportunities and implementing enhancements

Responsibilities

Deliver scalable, reliable solutions that improve how employees and HR teams engage with services at scale.
Enhance platform usability, drive operational consistency, and enable automation that improves both employee and agent experiences.
Apply a strong blend of technical problem-solving and practical decision-making to deliver moderately complex platform enhancements and configurations.
Collaborate closely with product owners, HR partners, and engineering teams to translate business needs into efficient, standards-aligned solutions.
Influence platform performance, service quality, and process optimization.
Help teams operate more effectively within a structured, governance-driven environment.
Contribute to improving system reliability and scalability by supporting integrations, automation capabilities, and release processes.
Identify opportunities to streamline workflows, strengthen compliance, and enhance the overall employee experience.
Build deep expertise in ServiceNow HRSD while expanding your ability to influence platform outcomes and deliver meaningful business impact.