Specialist, Customer Service 1

Aspire Bakeries•Ontario, CA

3d•$22 - $25

About The Position

We are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be accountable for supporting customer order management, inventory accuracy, and operational efficiency through effective transaction processing, EDI management, and issue resolution. This role serves as a key liaison between customers and cross-functional teams while driving customer satisfaction and continuous process improvement.

Requirements

High School Diploma or GED required.
Minimum 2 years of experience in customer service, order management, supply chain, logistics, manufacturing support, or a related business environment.
Working knowledge of SAP and Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Strong analytical, critical-thinking, and problem-solving skills.
Excellent verbal and written communication skills with professional email etiquette.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong attention to detail with a commitment to data accuracy and customer service excellence.

Nice To Haves

Associate’s degree in Business, Supply Chain, Customer Service, or a related field.
Previous experience within a manufacturing, food production, distribution, or consumer packaged goods environment.
Experience managing EDI transactions, error resolution, and inventory-related processes.
Knowledge of subcontracting purchase orders, inventory management, and order fulfillment workflows.
Continuous improvement experience and demonstrated ability to identify and implement process enhancements.

Responsibilities

Manage customer service activities to resolve order, delivery, product, and service-related inquiries.
Validate and maintain EDI transactions to ensure accurate and timely processing of customer and inventory data.
Analyze inventory, order, and shipment discrepancies to identify root causes and implement corrective actions.
Process delivery transactions and purchase orders to support operational and inventory accuracy.
Coordinate with Operations, Transportation, Planning, Quality Assurance, and Sales teams to resolve customer and operational issues.
Maintain accurate documentation, reporting, and product incident records to support compliance and quality standards.
Support continuous improvement initiatives and special projects that enhance service, efficiency, and productivity.

Benefits

Comprehensive medical, dental, and vision coverage
company-paid life insurance
additional voluntary options
Paid parental leave
generous paid time off
holidays
Competitive retirement plans
short- and long-term disability coverage
Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.
HSA and FSA plans
Performance incentive plans