Customer Service Representative 1

Blain's Farm & Fleet•Janesville, WI

6d•Onsite

About The Position

At Blain’s Farm & Fleet, we are committed to providing a positive work environment where employees can grow their careers and achieve a healthy work-life balance. As a family-owned retailer, we offer a competitive benefits package designed to support our associates and their lives. We have been recognized by Forbes as a Best Employer for seven consecutive years.

Requirements

1-2yrs of Customer Service experience
High School Diploma or equivalent
Strong written & Verbal communication skills
Basic Microsoft Office skills including Word, Outlook & Excel
Work independently with minimal supervision
Use of critical thinking to solve customer issues

Responsibilities

Assist customer service department with all customer service needs including; customer inquiries, web order support and order placement, order tracking, website updates.
Provide outstanding customer service over the telephone, email, and chat.
Assist retail store customers with questions regarding the website and product line.
Place website orders for customers as needed.
Trace and track packages for lost/damaged orders.
Assist customer with returns.
Process corrections for the website.
Product support for the full website product line.
Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.

Benefits

Medical
Prescription
Dental
Vision
Short & Long Term Disability
Life Insurance
Ancillary Benefits
Identity Theft Protection
Pet Insurance
All major Holidays & Birthday off
Advanced Leadership Training Programs
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs
401(K) with company match