Customer Service Representative 1

Aston Carter•Warren, MI

1d•$17 - $17•Onsite

About The Position

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This entry-level position is crucial for maintaining operational excellence and compliance standards while providing essential support to building occupants. The role is currently remote but may require a return to the office in the future, and it involves working a third shift from Thursday night through Monday morning.

Requirements

High school diploma or equivalent.
1-2 years of customer service or administrative experience.
Strong verbal and written communication skills.
Proficiency in computer systems, databases, and Microsoft Office Suite.
Ability to multitask and prioritize in a fast-paced environment.
Professional phone etiquette and a customer service orientation.
Detail-oriented with strong organizational skills.

Nice To Haves

Experience in facilities management or property operations.
Knowledge of building systems and maintenance processes.
Experience with work order management systems.
Previous training or mentoring experience.
Familiarity with emergency response procedures.

Responsibilities

Process service requests efficiently, ensuring timely updates and closure in line with SLA requirements.
Schedule and manage shared resources to optimize facility operations and occupant satisfaction.
Serve as the primary reference point for site information, directing occupants to appropriate resources.
Maintain proficiency in key systems and applications, including websites, databases, and metrics platforms.
Assist with onboarding and training new employees on processes and procedures.
Provide support for special projects and initiatives as assigned.
Support Property Relationship Leads with client communications and facility coordination.
Participate in evacuation drills, take shelter procedures, and emergency response protocols.