Customer Service Rep 1

Ryder Supply Chain Solutions • Etna, OH

4d • $23 - $23 • Onsite

About The Position

The Customer Service Representative I position works cross-functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions.

Requirements

• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required
• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Responsibilities

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty
• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned

Benefits

• medical
• prescription
• dental
• vision
• life insurance
• disability insurance
• paid time off for vacation
• illness
• bereavement
• family and parental leave
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED