Customer Care Rep. 1

Revere Electric Supply Co•Buffalo Grove, IL

20h•$20 - $23•Hybrid

About The Position

Revere Electric Supply is seeking a Customer Care Representative in Buffalo Grove, IL. This role provides support to both internal and external customers via appropriate means of communication in a timely fashion. The Customer Care Representative works in conjunction with all Revere Electric departments, including Sales personnel, in providing a total solution to customer inquiries. The company has been in business for 100 years and is looking for industry-leading professionals to join their dynamic, growing organization.

Requirements

High School Diploma; some college preferred.
Basic knowledge of Microsoft suite; Outlook, Word and Excel.
Good organizational and time management skills.
Good oral and written communication skills.
Working knowledge of customer service best practices.
Minimum of one-year customer service experience.
Must be able to sit for long periods of time.
Ability to work in front of a screen throughout the day.
Repetitive hand motion/keyboard use.
Must pass a drug test and background check before starting.

Nice To Haves

some college

Responsibilities

Establishes and maintains customer relationships.
Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences.
Proactively communicates with customers regarding all aspects of order management, including but not limited to pricing, availability, delivery, expediting and proactive order maintenance.
Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
Utilizes Conexiom, WOE and EDI for order processing.
Customer Portal responsibilities for bid and order entry.
Utilize vendor portals and websites to provide accurate/timely information to customers.
Complete Rockwell, MVP and NAED trainings.
Build relationships with vendors to better offer a solution to our customer.
Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
Ability to work in a strong team environment while maintaining strong personal work levels.