Specialist, Customer Service and Logistics

Cardinal Health•Indianapolis, IN

7d•Onsite

About The Position

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Requirements

0-2 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Knowledge of Microsoft Word and Excel strongly preferred as this role will work with spreadsheets
Must have a valid driver's license
Willing to obtain DOT (Department of Transportation) and IATA (International Air Traffic Association) certification within one year of hiring (dependent upon other staff certifications)
Ability to manage up to 75 pounds
Knowledge of Nuclear and pharmacy operations strongly preferred
Past customer service experience preferred
Flexible to work various schedules including weekends and holidays.
Must be flexible to work overtime as needed with little to no advanced notice
Good oral and written communication skills and can demonstrate effectively
Demonstrates basic material handling/packaging/warehouse equipment skills preferred
Experience in shipping cold-chain and hazardous/dangerous goods preferred
Demonstrated ability to be self-motivated and work in a team-oriented environment
Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments

Nice To Haves

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Responsibilities

Expedites orders by acting as a liaison in problem solving, research and problem/dispute resolution
Works with spreadsheets to track order information
Processes customer orders through Isotrac
Determines flights, transportation methods for delivery of product.
Tracks packages with couriers, charters, and airlines
Prints and organizes DOT (Department of Transportation) paperwork
Generates labels (shipping, hazardous materials) for radioactive products
Responsible for establishing, maintaining, and enhancing customer business through customer orders and problem resolution
Informs the manager when situations require follow-up actions
Assists in pharmacy as needed with packaging, shipping, labeling, and delivering as needed
Works on projects of moderate scope and complexity.
Performs other job duties as assigned
Responsible for cross-training in multiple areas of the pharmacy and/or participates in projects as assigned by your manager. This will include material handling and packaging activities using pharmacy equipment, preparing shipping documents using FedEx and other software such as Microsoft Excel and Word, and performing surveys and wipe testing to determine the TI (Transportation Index) for outbound product shipments (if Radiation Safety does not perform this testing).