Customer Service & Logistics Specialist I
Luck Companies•Chantilly, VA
•$24 - $37•Onsite
About The Position
Luck Stone Bull Run Plant is seeking a Customer Service Specialist. This role is for a Customer Service & Logistics Specialist who can deliver top-notch service, keep operations running smoothly, and ensure every customer leaves satisfied. In this role, you’ll be the go-to link between our customers, drivers, sales team, and operations while making sure orders are fulfilled accurately and efficiently.
Requirements
- 3+ years in a customer-focused role where service excellence was essential preferably in an office environment.
- High school diploma or equivalent.
- Flexible, self-starting, punctual and comfortable juggling multiple priorities.
- Tech-savvy with the ability to learn new software
- Collaborative communicator who builds strong relationships with customers, drivers, and internal teams.
- Critical thinker who uses resources efficiently.
- Creative problem-solver who adapts quickly to last-minute changes.
- Steady and composed under pressure in deadline-driven situations.
Responsibilities
- Handle order entry, dispatch, scale operations, and ticket processing.
- Assign contract and private haul trucks, provide accurate maps and directions, and navigate both city and rural routes while following weight restrictions.
- Respond quickly to customer needs, providing practical solutions and maintaining service excellence.
- Meet department performance standards and benchmark service levels.
- Handle cash, process credit card payments and deposits, and make account adjustments as needed.
Benefits
- Medical, dental, vision, life insurance, long term disability
- Paid time off: personal, vacation, holidays, 5 well-being days annually
- Matching 401K and retirement pension
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
