Specialist, Client Processing Representative II
About The Position
The job posting describes a Vice President, Client Processing Manager role on BNY’s Loans Enablement Operations team, located in Pittsburgh. The role is part of Transaction Processing and is responsible for executing client transactions accurately and on time while supporting operational excellence, client-centricity, and efficiency. The position also contributes to a culture of accountability, collaboration, and innovation to strengthen client trust and satisfaction. The role includes handling complex client processing work, improving transaction workflows, providing subject-matter expertise and guidance to junior team members, monitoring processing metrics, resolving client issues, and advancing process innovation using industry best practices.
Requirements
- High school/secondary school education or an equivalent combination of education and experience.
- Strong analytical and problem-solving abilities to manage complex transaction processes.
- Excellent communication and interpersonal skills for collaboration with clients and internal teams.
- Proficiency in transaction processing systems and ability to leverage technology for process improvements.
- Applicable local or regional licenses or certifications as required by the business.
- Detail-oriented.
- Ability to self-manage, prioritize, and execute workload.
- Familiarity with technical applications, including Microsoft Office applications.
Nice To Haves
- Bachelor’s degree preferred.
- Seven or more years of technical and management experience preferred.
- Experience in the securities or financial services industry is a plus.
- Prior subject-matter expert, team lead, or leadership experience highly preferred.
- Hands-on syndicated loan experience, familiarity with loan servicing, ClearPar, and LSTA preferred.
- Brokerage processing experience preferred.
- Prior loan operations experience in a financial services setting preferred.
Responsibilities
- Lead the execution of client transactions, ensuring accuracy and timeliness.
- Collaborate with cross-functional teams to optimize transaction workflows, improve efficiency, and reduce operational risks.
- Serve as a subject matter expert in client processing and provide guidance and training to junior team members.
- Monitor and analyze transaction processing metrics, identify trends, and implement improvements to enhance the client experience.
- Engage with clients to resolve complex transaction-related issues and maintain strong client relationships.
- Drive process innovation initiatives by applying industry best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
