Specialist, Client Operations II

BNY Mellon•Wilmington, DE

5h•$52,000 - $77,500

About The Position

Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem solving skills, experience and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY Mellon services and offerings. Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Uses knowledge of client issues and needs to contribute to business development efforts. Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements. May have people management responsibilities in some geographies. Provides guidance to less experienced team members. Supports multiple, moderately complex client accounts.

Requirements

Bachelors degree or the equivalent combination of education and experience is required.
3-5 years of total work experience preferred.
Experience in an operational area and/or client services preferred.

Responsibilities

Resolve moderately complex day-to-day issues for external clients.
Direct clients to appropriate resources at BNY Mellon.
Support clients in addressing moderately complex operational and technical issues.
Ensure client requests are executed.
Analyze information using intermediate problem-solving skills, experience, and judgment.
Deliver high-quality service to a specialized client base using communication skills.
Provide clients with information related to BNY Mellon products and services across multiple lines of business and geographies.
Monitor client inquiries and resolve non-routine issues.
Escalate complex issues to the appropriate team member.
Contribute to business development efforts by understanding client issues and needs.
Participate in internal activities and initiatives to improve the client experience.
Recommend process improvements.
Provide guidance to less experienced team members (in some geographies).
Support multiple, moderately complex client accounts.