Client Operations Specialist
About The Position
Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development. As a Client Operations Specialist, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy. A Client Operations Specialist will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge.
Requirements
- 2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution.
- Ability to manage Operations and Logistical support during client launch.
- Strong interpersonal and communication skills with a customer-first mindset.
- Experience working in service-based industries (e.g., food service, facilities, field operations).
- Ability to manage complexity, prioritize efficiently, and build scalable systems.
- Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus.
- Comfort with a fast-paced startup environment and willingness to travel 15%.
Responsibilities
- Partner with Sales and Operations to ensure seamless, post-sale handoff through installation.
- Define and execute scalable onboarding playbooks tailored to new channel environments.
- Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.
- Serve as the primary post-sale point of contact for operational execution.
- Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
- Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.
- Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.
- Track account health, customer satisfaction, and risk indicators.
- Collaborate with sales on upsell and renewal opportunities.
- Advocate for customer needs internally and ensure ongoing success.
- Build customer profiles and segments by persona, communication style, and service needs.
- Capture feedback to improve Bevi’s offering and service models.
- Identify champions for testimonials, pilots, and case studies.
- Periodically facilitate large client activations on-site
Benefits
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi
- Composting and terra-cycling
- Happy hours, team-building events, bagel breakfasts, Values awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
