Specialist, Client Operations

BNY Mellon•New York, NY

1d•$52,000 - $86,000•Onsite

About The Position

We’re seeking a future team member for the role of Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY. In this role, you’ll make an impact by having direct contact with clients for troubleshooting, correcting errors/exceptions and inquiries. You will independently assist clients by responding to phone, email, and other inquiries regarding supported services. You will provide daily Reconciliations as well as metrics. You will review daily open items to ensure proper follow-up and closure. You will meet all Service Level Agreements for daily deliverables and successfully ensure all tasks and assigned projects deliverables are met.

Requirements

Bachelor's degree or the equivalent combination of education and experience is required.
Excellent verbal and written skills
Excellent Communicator

Nice To Haves

0-3 years of total work experience preferred.
Preferred Customer Service experience

Responsibilities

Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
Independently assist clients by responding to phone, email, and other inquiries regarding supported services
Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
Meet all Service Level Agreements for daily deliverables
To successfully ensure all tasks and assigned projects deliverables are met
Take a lead role in the processing and timely issuance of securities
Provides quality support to clients with routine transactions and processes daily.
Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries