Specialist Clerk I (Spanish Speaking)

County of Alameda • San Leandro, CA

1d

About The Position

This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. The Alameda County Health Services Program is administered by the Alameda County Health and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Alameda County Health currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents. Under general supervision, to do difficult clerical work, requiring the exercise of considerable initiative and judgment, within the framework of County or department policies and procedures; and to do related work as required.

Requirements

• Equivalent of one year of experience in the class of Clerk II or in an equivalent or higher level clerical class in the Alameda County classified service.
• OR Equivalent of two years of full-time clerical experience.
• Knowledge of modern office practices and procedures, including business correspondence, filing, and standard office equipment operations.
• Knowledge of techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via telephone, and through correspondence (may include contacts with irate and hostile individuals).
• Ability to analyze and problem solve.
• Ability to communicate orally and in writing.
• Ability to make decisions and take initiative.
• Ability to demonstrate interpersonal sensitivity.
• Ability to adapt to challenging situations.
• Ability to plan, organize and coordinate work.
• Ability to work independently.
• Spanish Speaking proficiency.

Nice To Haves

• Specialized program knowledge of work requiring the application of a variety of rules, procedures, codes, calculations, and systems is required in some positions.
• Some positions may require a valid California Driver’s license.

Responsibilities

• Perform difficult clerical work requiring initiative and judgment.
• Elicit information from or give information to people in stressful situations, which may include direct personal contact or situations with a threat of bodily harm.
• Independently resolve problems for which there is no immediate policy or clear precedent.
• Utilize specialized knowledge of broad and complex procedures, systems, rules, codes, and policies to perform assigned duties.
• Perform independent liaison activities with other agencies or County Departments as a representative of the County, initiating action and having the authority to deviate from usual methods.
• Type at a speed of not less than 40 net words per minute from clear copy.
• Take and transcribe shorthand at a speed of not less than 80 words per minute and transcribe it accurately (if applicable).
• Transcribe dictation from dictating equipment (if applicable).

Benefits

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program
• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)
• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1 st United Services Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed