Senior Regional Specialist(Bilingual/Spanish speaking)

National League Of Cities Services, Inc.•Washington, DC

2d•$58,000 - $72,000•Hybrid

About The Position

The National League of Cities (NLC) is seeking a Senior Regional Specialist to implement membership programs that grow NLC membership and build overall awareness of NLC service offerings. This role involves building and maintaining strong working relationships with members in an assigned portfolio to increase their engagement in NLC activities. NLC is a dynamic and forward-thinking organization dedicated to supporting municipal leaders and driving positive change in communities across the nation, with over 100 years of dedication to local governments' strength, health, and advancement.

Requirements

Bachelor’s degree in strategic communications, marketing/public relations, public administration, business administration, or related field
3 years of related experience required, preferably in a non-profit association or organization
Spanish language fluency - Required
Intermediate and advanced MS Office skills (Word, Excel and PowerPoint)
Demonstrated knowledge of computer databases, preferably experience with netFORUM
Demonstrated knowledge of Hubspot, or similar, marketing platform
Proven customer service orientation and ability to proactively discern and resolve customer needs

Nice To Haves

Experience working with city officials and/or city governments preferred
Experience with meeting and special event/project planning, preferred

Responsibilities

Manage a portfolio of NLC member cities and maintain regular communication with key city officials and staff.
Respond to member inquiries and requests regarding NLC services and programs promptly and informatively.
Track inquiries and requests from members and non-members using NLC’s customer management database(s).
Track participation of member city officials and staff in NLC activities.
Collect member dues, monitor billing cycles, and initiate collection efforts when appropriate.
Implement targeted marketing and engagement programs to retain existing members.
Build awareness of NLC services and programs, their value to cities, and how new members can engage.
Promote NLC products and services to city representatives.
Implement marketing programs to recruit and retain members in alignment with the overall membership strategy.
Assist with market research to identify potential members.
Assist with the creation of website content, newspaper content, brochures, and other marketing materials.
Implement marketing and messaging programs to connect first-time conference attendees with NLC service offerings and follow-up to build interest in NLC membership.
Establish communication with prospective members (phone, letters, emails) and assist in developing sales presentations.
Travel to member and non-member cities to promote NLC membership.
Implement membership outreach and engagement strategies.
Plan and execute multiple council meetings and activities throughout the year.
Provide staff support to council(s), communicating proactively and effectively with council leadership and members.
Implement strategies and tactics to increase participation in council meetings at NLC’s conferences.
Develop dynamic council meeting agendas designed to help attendees grow professionally and enhance their effectiveness in municipal roles.
Coordinate council communications and outreach to members.
Communicate/coordinate council activities with other NLC staff as required.
Update member and non-member data in Netforum on a consistent and regular basis.
Cross-reference rosters supplied by non-members with NLC databases for prospective members.
Provide updated outreach data to vendors for mass mailings and other communications.
Promote NLC membership at meetings, events, and conferences throughout the year.
Assist with the annual voting and credentialing governance process at the national conference.
Coordinate the membership recognition program showcased at the national conference, including creating member award certificates and plaques.
Remain aware of current NLC strategies, activities, and services to provide accurate and timely information to members and NLC staff.
Perform other duties and complete special projects as assigned.