Associate Member Support Specialist (Spanish Speaking)

Hinge Health

2d•$17 - $28•Remote

About The Position

Every day, millions of people live with joint and muscle pain that keeps them from doing what they love. As a Member Support Specialist, you'll be the front-line voice that guides current and prospective Hinge Health members through their care journey—answering questions about our program offerings, eligibility, enrollment, and billing so they can focus on getting better, not navigating logistics. Your work directly shapes the member experience and strengthens trust in a platform that is transforming musculoskeletal (MSK) care for over 20 million people. This is a remote, hourly role with a variable schedule based on business needs. Shifts fall within our hours of operation (4:00 AM – 8:00 PM PST) and may include evenings, weekends, and holidays. If you thrive in a fast-paced, mission-driven environment and love turning someone's frustration into relief, we'd love to hear from you.

Requirements

Available to work a variable schedule within our hours of operation (4:00 AM – 8:00 PM PST), including evenings, weekends, and holidays as required
At least 1 year of experience in a call center or customer-facing role
Excellent member-facing communication skills (spoken and written) with strong interpersonal and soft skills
Demonstrated ability to manage multiple processes and workflows simultaneously
Fluency in Spanish (written and verbal)

Nice To Haves

At least 6 months of experience with technical support
Bachelor's degree or equivalent experience
Experience working in a remote environment
Experience in healthcare or tech, preferably in fast-paced environments
Familiarity with HIPAA regulations
Experience with Zoom Contact Center and Freshdesk, or similar call and ticketing systems
Experience working with AI tools

Responsibilities

Ramp up to become an expert in all things Hinge Health—our products, common member challenges, and troubleshooting techniques—so you can resolve inquiries with confidence across email, phone, and chat.
Consistently deliver best-in-class support by providing timely, efficient, and empathetic resolutions that strengthen members' relationships with Hinge Health and contribute to team satisfaction and quality metrics.
Serve as a reliable, independent contributor who ensures prompt, clear communication while conveying warmth and empathy—acting as a trusted resource for fellow team members and helping onboard new hires.