Specialist, Change Management

Brother International Corporation•Bridgewater Township, NJ

5d•Hybrid

About The Position

The Specialist, Change Management supports the Business Transformation Enterprise Office (ETEO) by enabling effective adoption and sustained use of enterprise business and technology solutions. This position partners with Business stakeholders, IT teams, and vendor resources to coordinate structured change activities, document operational impacts, and support readiness for implementation milestones. The role focuses on driving user adoption, stabilizing new ways of working post go-live, and supporting value realization by ensuring solution capabilities are understood, utilized, and reinforced through consistent practices and execution of change management strategies and plans.

Requirements

Bachelor's Degree (or equivalent experience) Business Administration, Information Systems, Communications, Organizational Development or related field
Minimum 5 years Experience with change management initiatives directly supporting workstreams such as communications, training, readiness, business analysis
Experience working in cross functional environments supporting business and IT initiatives
Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Teams)
Working knowledge of Organizational Change Management (OCM) principles (e.g., ADKAR or similar frameworks)
Familiarity with project management concepts
Enterprise technology implementations (ERP, HRIS, CRM, eCommerce)
Process mapping tools (Visio, Lucidchart, Miro, etc.)
Strong process documentation and analysis skills (as-is/to-be, gap analysis)
Ability to communicate effectively with diverse stakeholders (business and technical)
Strong organizational skills with attention to detail and follow-through
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Ability to promote and build a commitment to change
Proven ability to manage time effectively
Demonstrated ability to operate effectively in manufacturing, distribution, shared services, or corporate environments
Ability to adapt change management approaches to varied governance bodies (Steering Committees, Change Control Boards)

Nice To Haves

Prosci Change Management
Lean Six Sigma Yellow or Green Belt
PMP - Project Management Professional

Responsibilities

Support effective execution of change initiatives and successful adoption across the organization
Lead comprehensive change impact assessments, systematically gathering and analyzing information across functions, roles, and regions to identify and document operational, organizational, and stakeholder impacts
Translate assessment findings into actionable insights that transform change strategies, readiness plans, and targeted interventions
Ensure all impacts are clearly documented and communicated to relevant stakeholders
Conduct readiness planning and execution activities, including stakeholder engagement, communications planning, and go-live preparation
Coordinate readiness checkpoints with Business owners, IT teams, and vendor resources to confirm preparedness for cutover, go-live, and stabilization
Identify change risks and adoption barriers, and support mitigation actions to improve engagement and execution
Partner with internal stakeholders, including but not limited to HR, for organizational and skill discussions related to transformation programs
Conduct change reinforcement activities to promote consistent understanding and adoption
Facilitate working sessions with Business SMEs, IT, and vendor resources to confirm end-to-end impacts and readiness needs
Support business process mapping activities related to understanding "as-is" process and "to be" processes for new ways of working
Monitor adoption and user experience indicators post go-live (usage trends, recurring issues, escalations, manual workarounds) to identify where reinforcement is needed
Partner with Business owners, IT, and vendor teams to confirm key capabilities are enabled, understood, and actively used
Proactively monitor and stay informed of upcoming system enhancements, process changes, and business initiatives to anticipate and coordinate necessary change management and training activities, ensuring stakeholders are prepared and supported throughout the transition
Participate in value realization reporting by documenting measurable outcomes and support defining and communicating value realization during the project lifecycle to drive adoption and understanding
Draft communications that reinforce standard usage expectations and key behavioral changes
Coordinate user engagement activities (office hours, demos, Q&A sessions) to improve readiness and adoption
Collect feedback and recurring questions from end users and coordinate updates to training documentation
Support hyper care activities by tracking user experience themes with actionable tasks to support operational impacts affecting business continuity
Document operational impacts associated with solution changes, including role impacts, key handoffs, and required user actions
Maintain change-related documentation to support communication, training, and transition to operational support teams
Identify and escalate of gaps requiring decision, clarification, or additional enablement activities
Maintain change management artifacts including but not limited to: change impact assessments, leadership alignment reviews, status reporting inputs, etc.
Coordinate vendor participation and deliverable inputs as needed to support readiness, training, and stabilization activities
Support transition planning to operational ownership, including knowledge transfer planning and documentation readiness