Specialist, Brokerage Service Representative – 401k and HSA

Charles Schwab Inc.•Westlake, TX

1d•$29 - $34•Onsite

About The Position

Personal Choice Investment Services (PCIS) Participant Services works directly with Self-Directed Brokerage Accounts for retirement plans and health savings accounts. These are optional brokerage trading accounts that are established by plan participants within an employer-sponsored retirement plan (401K, 403B, etc.) to increase their investment choices within the plan. The Specialist, Brokerage Service Representative will directly interact with a variety of clients including plan participants, trustees, Third-Party Administrators (TPAs), and advisors, through inbound and outbound calls, emails, chat, and letters. This position is responsible for answering all client service and trading inquiries, as well as complex transactions and issue resolutions, often including interaction directly with Clearing or Advisor Services. The position is also responsible for mitigating risk through tailoring specific information to different layers of contacts associated with plans, maintaining knowledge from across multiple business divisions, and performing some analyst functions such as credit risk, quality assurance, and other projects. The individual will also act as an advocate of Charles Schwab and PCIS by recognizing prospects, describing the Self-Directed Plan Service products, and may include a referral to any of the Sales groups as requested. This position requires the ability to consistently perform to a high-level performance and quality goals set by management based on the needs and expectations of our Corporate clients and plan providers. This unique position requires proficiency at handling standard retail, clearing, trust, and (Retirement Business Services) RBS issues, as well as knowledge of retirement plans and specialized PCIS information. In addition, the Specialist must be able to multitask and work on several different assignments simultaneously and have the flexibility to shift tasks or assist other areas of RBS as needed.

Requirements

Active series 7 & 63/66 licenses are required (may be obtained under a condition of employment - within 8 months)
Outstanding communication, listening and analytical skills
Possess a sense of urgency and commitment to provide the highest level of service to Schwab clients.
Ability to recognize client's needs quickly and respond to those needs in a courteous and professional manner
Ability to accurately determine client needs and achieve problem resolution
Recognizes opportunities for improvement and recommends changes in current processes or procedures to enhance personal and organizational effectiveness and efficiency
Capable of maintaining a professional attitude and exhibiting emotional intelligence
Knowledge of the securities industry
Strong Technical skill with the ability to quickly assimilate and understand the systems used throughout the company
Proficient typing skills and using Schwab Systems.
Capable of handling an ever-changing environment
Adept at teamwork across multiple locations

Nice To Haves

Six months Client Service experience
Three to six months Trading experience

Responsibilities

Provide World Class client service via phone, email, and chat, while establishing and cultivating relationships
Process service inquiries as well as equity, ETF, option, and mutual fund transactions.
Adhere to all company policies and procedures.
Contact Participants/Advisors/Trustees by phone or email to resolve Back Office issues
Process and create applicable cases through various workflows.
Mitigate risk including following all trading policies and procedures and escalating appropriately to management.
System cleanup projects
Call out campaigns.
Attend and participate in Team Meetings and Huddles
Miscellaneous tasks as assigned by management.