Customer Service Representative- Customs Brokerage (Brokerage experience required)

Expeditors•Torrance, CA

1d•Onsite

About The Position

A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department. This role involves the daily execution of workflow and department metrics, including transferring declaration information from commercial documents or other sources into our customs entry system. Accurate and timely data entry is crucial for building a complete US Customs declaration. The position requires building and maintaining strong relationships with customers and government organizations, ensuring compliance with all internal and external regulations. Responsibilities also include tracking and tracing shipments for valid data transmission to US customs and Partner Government Agencies, understanding customer expectations to meet SOP and KPI requirements, and identifying/managing exceptions while seeking opportunities for continuous improvement. Effective email management for timely follow-up is also a key duty.

Requirements

3 to 5 years of Brokerage experience required
Understanding of transportation and US Customs documentation
High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal.
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Torrance , CA
Comfortable with numbers and basic mathematical skills
Comfortable working in an office environment

Nice To Haves

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Strong desire to learn
Sense of urgency and works well under pressure
Immense attention to detail
Team player mentality
Good computer skills (Excel, Word, PowerPoint, Outlook, OneNote)
Ability to communicate in Chinese is a plus

Responsibilities

Ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
Daily execution of workflow and department metrics.
Transfer declaration information from commercial documents, or other sources into our customs entry system.
Accurate and timely data entry to allow for the build of a complete US Customs declaration.
Build and maintain strong relationships with the customers and government organizations.
Ensure compliance to regulations at all times, both internal and external.
Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies.
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met.
Identify and manage exceptions while also identifying opportunities for continuous improvement.
Effectively manage and organize emails for timely follow up.