Retirement/HSA Services Specialist

Flagstar Bank•Hicksville, OH

1d•$19 - $29•Onsite

About The Position

The Retirement and HSA Processor is responsible for the accurate and timely processing of retirement plan and Health Savings Account (HSA) transactions. This role ensures compliance with regulatory requirements and internal policies while delivering high-quality service to clients and participants. The ideal candidate is detail-oriented, organized, and capable of managing multiple tasks in a deadline-driven environment.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
Minimum 1+ Years of banking experience.
Familiarity in retirement plans and related regulations.
Strong communication and customer service skills.
Understanding of HSA/IRA operations.
Experience with Microsoft tools (excel, Word).
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Nice To Haves

Prior experience in banking

Responsibilities

Process retirement plan transactions including enrollments, contributions, distributions, rollovers, and maintenances.
Handle HSA transactions such as account openings, contributions, disbursements, and corrections.
Review and verify documentation for accuracy and completeness.
Ensure all transactions comply with IRS, DOL, and ERISA regulations.
Maintain accurate records and update participant account information in the system.
Respond to internal and external inquiries regarding retirement and HSA accounts.
Collaborate with payroll, HR, and finance teams to ensure data integrity.
Assist with audits, reconciliations, and reporting as needed.
Identify and escalate discrepancies or issues to senior staff or supervisors.
Support process improvement initiatives and contribute to team goals.
Uses independent judgement and discretion to make decisions.
Analyzes and resolves problems.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.